Sajani Cups and Cones, a family-run business with deep roots, got a fresh start thanks to experienced business owner Sue Boor. Sue saw the business’s potential but knew its operations needed a boost. That’s when she turned to Fishbowl, a trusted inventory management solution, to simplify stock management and streamline the workflow. 

Challenge 

When Sue took over Sajani Cups and Cones, she inherited a business struggling with disorganization and operational challenges. The lack of an effective inventory system led to frequent stockouts, dissatisfied customers, and wasted time. With thousands of product line items and a growing demand for precision in stock management, the company faced significant hurdles: 

  • Poor inventory tracking and stockouts damaging customer trust. 
  • Inefficient purchasing processes leading to wasted time and resources. 
  • Limited visibility into costs, especially for imported goods, resulting in inaccurate pricing. 

Solution 

Drawing on her previous positive experience with Fishbowl at another business, Sue implemented Fishbowl at Sajani Cups and Cones to address these challenges. The software enabled the team to take control of their inventory, streamline operations, and rebuild customer trust. Key improvements included: 

  • Real-time visibility into inventory for both staff and customers. 
  • Automated processes that saved two to three staff hours daily. 
  • Accurate tracking of imported goods, eliminating guesswork on exchange rates and pricing. 

Results 

Utilizing Fishbowl, Sajani Cups and Cones saw amazing results: 

  • Significant cost savings: The elimination of stockouts saved thousands of dollars annually. 

  • Improved customer trust: Reliable inventory management ensured customers received what they needed when they needed it. 

  • Enhanced operational efficiency: Staff could quickly access and update inventory information, improving communication and productivity.  

  • Business growth: The product catalog grew from 3,000 to 5,500 items—something that would’ve been impossible without Fishbowl. 

  • Empowered staff: Employees like Jean “Frenchie” Aveline, the head gelatochef, found relief in the system’s ease of use and the clarity it brought to daily operations. 

As technology evolves, Sajani Cups and Cones is all in on staying ahead. With the launch of Fishbowl AI Insights, they’re improving their operations using tools like supply chain integration, track-and-trace tech, and AI-powered insights. 

Simon Jupe, Fishbowl APAC Managing Director, highlights why embracing these innovations is a game-changer: 

“The arrival of AI technology has enabled businesses to meet new challenges and community expectations. Those who adopt quickly will stay ahead. We’re proud to support businesses like Sajani Cups and Cones in their journey to greater efficiency and success.”