I’ve already talked in general about why RMAs are amazing, and now I’m going to delve deeper into what makes them so useful to a business. Specifically, what should your RMA solution be able to do in order to make the return process simpler for your customers?
I’m going to talk about three features that RMA solutions should possess. They should be:
- Flexible enough to handle a variety of needs
- Integrated with inventory management software
- Able to generate detailed reports to shed light on customer behavior